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SHIPPING & RETURNS

Shipping and Returns Policy for Morrisons Saddlery

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At Morrisons Saddlery, we are committed to providing excellent customer service. Below are our shipping and returns policies to ensure your shopping experience is smooth and enjoyable. Please read through them carefully.

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Shipping Policy

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1. Shipping Destinations

We currently offer shipping within New Zealand and internationally.

  • Domestic Shipping (New Zealand): We ship to most areas within New Zealand, including rural addresses.

  • International Shipping: We also offer international shipping to select countries. International shipping fees and delivery times will be calculated at checkout.

 

2. Processing Time

  • Orders will be processed within 1–2 business days from the time the order is placed. Orders placed on weekends or public holidays will be processed on the next business day.

  • Please note that processing times may vary during peak seasons or due to high order volumes.

 

3. Shipping Fees

  • Shipping costs are calculated based on your location and the size of your order. You can view the estimated shipping cost at checkout before completing your purchase.

 

4. Delivery Times

  • New Zealand: Delivery times vary depending on your location. Typically, orders are delivered within 2–5 business days for urban and up to 10 business days for rural areas.

  • International Orders: Delivery times for international orders will vary depending on the destination country. Delivery is usually between 7–21 business days, depending on the shipping carrier and customs processing.

Please note that shipping times are estimates, and delays may occur due to unforeseen circumstances such as extreme weather or customs delays.

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5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email, which you can use to track your parcel through the carrier’s website.

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Returns Policy

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At Morrisons Saddlery, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns in accordance with the following terms:

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1. Return Period

  • You can return any unworn, unused, and undamaged products within 14 days of receiving your order for a full refund or exchange.

  • The product must be in its original condition, including all packaging, tags, and labels.

 

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email us at [insert email address] to request a return authorization.

  2. Provide Information: In your email, include your order number, the items you wish to return, and the reason for the return.

  3. Return Instructions: Once we receive your request, we will provide you with detailed return instructions.

  4. Return Shipping: Please package the items securely and send them back to us. Return shipping costs are the responsibility of the customer, unless the product is faulty or incorrectly shipped.

 

3. Exchanges

  • If you would like to exchange an item for a different size, colour, or product, please follow the same return process and place a new order for the replacement item once the return is processed.

 

4. Refunds

  • Refunds will be issued to the original payment method once we receive and inspect the returned items.

  • Refunds may take 5–10 business days to process depending on your payment method and bank.

 

5. Faulty or Damaged Items

  • If you receive a faulty or damaged item, please contact us immediately at [insert email address] with details and photos of the issue. We will assist you with a return, exchange, or refund.

  • We will cover the return shipping costs for faulty or damaged items.

 

6. Non-Returnable Items

For hygiene reasons, certain items cannot be returned. These include:

  • Riding helmets

  • Underwear and socks

  • Custom orders or special requests

 

7. Customer Responsibility

  • Please ensure that the items being returned are packaged safely to avoid any damage during return shipping. We are not responsible for items lost or damaged during the return process.

 

Contact Us

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If you have any questions or need further assistance with shipping or returns, please don’t hesitate to contact us:

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Morrisons Saddlery
32 Racecourse Road, Ashburton, 7700
Morrisonssaddlery@xtra.co.nz
03 308 3422

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By placing an order with Morrisons Saddlery, you agree to our Shipping and Returns Policy. Thank you for choosing us for your equestrian needs.

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